Medical Receptionist
Level 2 Diploma Apprenticeship
Begin your journey in healthcare with essential skills for supporting medical professionals and patient care.
Care Apprenticeships > Medical Reception Customer Services Practitioner Level 2
Who is it for?
The Medical Assistant Level 2 Apprenticeship is ideal for individuals beginning their careers in healthcare, including aspiring medical assistants, healthcare assistants, and clinical support workers.
Accredited by: Pearson Edexcel Awarding Body
Medical Receptionist
Level 2 Diploma Apprenticeship
Duration
12 Months
Full price £3500
1-1
Tutor-led support
With Funding £175
This is Apprenticeship earns you a Certificate from DHCT and Accredited by Pearson Edexcel and TQUK Awarding Bodies
Overview
The Medical Receptionist Level 2 Apprenticeship is tailored for individuals starting their career in medical administration and patient care coordination. This apprenticeship provides foundational training in essential skills required for effective medical receptionist roles. Apprentices will learn to manage appointments, handle patient inquiries, maintain medical records, and ensure confidentiality in healthcare settings. Through practical experience and guided learning, apprentices will develop customer service skills, effective communication techniques, and proficiency in using medical software systems. This apprenticeship serves as an ideal starting point for those entering the healthcare sector, offering a pathway to becoming a competent and valued member of a medical reception team.
Receive
This qualification is equivalent to five GCSEs at grades A-C. Upon successful completion of this program, you will receive:
- Medical Reception Certificate from Dynamo Healthcare Training
- Apprenticeship Certificate in Customer Services Practitioner accredited by TQUK Awarding Body
Topics Covered
Understanding the healthcare sector
Understanding Medical Terminology
Understanding the Patient/Customer Service Environment
Understanding Patient/Customer Loyalty, Retention and Satisfaction
Understanding Continuous Improvement in Patient/Customer Service
Understanding Personal Effectiveness in a Patient/Customer Service Work Environment
- Minimum of Level 1 English & Maths and attempt Level 2 English & Maths
Delivery
Funding
Cost: Non Levy Employers pay a Contribution of 5% which is £175. The Government will fund 95%.
Levy Transfer: DHCT will help you apply for a Levy Transfer from the NHS or Council to fund 100% of the course fees.
Please view our funding page for further information
Grant: if the learner is aged 16-18 the employer will receive a grant of £1000.
Details
Request more info
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