Customer Services 

Dynamo is a specialist healthcare training company that has extensive experiences recruiting and training Customer Services staff.  Our Apprenticeships are tailored to meet the role requirements and employer needs.

We offer Pearson awarding body accredited qualification

Customer Services Specialist Level 3

This Apprenticeship is for senior Customer Services staff within any organisation.

In order to meet the apprenticeship standard apprentices will be required to achieve a:

Duration: 12 months to complete

Cost:  Government may fund up to 95% of training fees, it depends on the size of your organisation.

For more information on funding please view.

Grant: If the learner is aged 16-18 the employer will receive a grant of £1000

Learners must undertake an End Point Assessment prior to successful completion of their standard. This will include:

  • Practical observation with Q&As.
  • Professional discussion supported by portfolio evidence.
  • Work based project, supported by an interview.

Delivery: Blended learning through one to one support with an occupationally competent tutor/assessor through our virtual learning environment and remote delivery model.

Customer Services Level 3 Information Sheet

Contact us to discuss furthe