Dynamo is a specialist healthcare training company that has extensive experiences recruiting and training Customer Services staff. Our Apprenticeships are tailored to meet the role requirements and employer needs.
Customer Services Specialist Level 3
This Apprenticeship is for senior Customer Services staff within any organisation.
In order to meet the apprenticeship standard apprentices will be required to achieve a:
- Level 3 BTEC Customer Services Specialist Certificate
- Minimum of Level 2 English & Maths
Duration: 12 months to complete
Cost: Government may fund up to 95% of training fees, it depends on the size of your organisation.
Grant: If the learner is aged 16-18 the employer will receive a grant of £1000
Learners must undertake an End Point Assessment prior to successful completion of their standard. This will include:
- Practical observation with Q&As.
- Professional discussion supported by portfolio evidence.
- Work based project, supported by an interview.
Delivery: Blended learning through one to one support with an occupationally competent tutor/assessor through our virtual learning environment and remote delivery model.
Contact us to discuss furthe