Customer Services Programmes

Customer Service Practitioner – Level 2

Customer Services Practitioner Standard is for front of business support staff.

In order to meet this standard learners will be required to achieve a:

• Level 2 BTEC Customer Services Certificate
• Minimum of Level 1 English and attempt Level 2 English

Duration: 12 months to complete

Cost:  Government may fund up to 90% of training fees, it depends on the size of your organisation.

For more information on funding please view.

Grant: If the learner is aged 16-18 the employer will receive a grant of £1000

Learners must undertake an End Point Assessment prior to successful completion of their standard. This will include:

• Observation in Practice
• Professional Discussion
• Showcase

Delivery: Blended learning through one to one support with an occupationally competent tutor/assessor in the workplace and our virtual environment

Customer Service Specialist – Level 3 

Customer Services Specialist Standard is for Senior Customer Services Advisors

In order to meet this standard learners will be required to achieve a

• Level 3  BTEC Customer Services Certificate
• Minimum of Level 2 English and Maths

Duration: 12 months to complete

Cost: Government may fund up to 90% of training fees, it depends on the size of your organisation.

For more information on funding please view.

Grant: If the learner is aged 16-18 the employer will receive a grant of £1000

Learners must undertake an End Point Assessment prior to successful completion of their standard. This will include:

• Practical observation with Q&As.
• Professional discussion supported by portfolio evidence.
• Work based project, supported by an interview.

Delivery: Blended learning through one to one support with an occupationally competent tutor/assessor in the workplace and our virtual environment

Please contact us to discuss