Developing Cornwall’s Healthcare Workforce for the Future

 

Customer Services Programmes

Dynamo offers a range of Customer Services programmes to support apprentices, new recruits and senior customer service advisors. We offer Pearson awarding body accredited qualifications

Customer Service Practitioner Level 2

Customer Service Practitioner – Level 2

Customer Services Practitioner Standard is for front of business support staff.

In order to meet this standard learners will be required to achieve a:

Duration: 12 months to complete

Cost:  Government may fund up to 90% of training fees, it depends on the size of your organisation.

For more information on funding please view.

Grant: If the learner is aged 16-18 the employer will receive a grant of £1000

Learners must undertake an End Point Assessment prior to successful completion of their standard. This will include:

  • Observation in Practice
  • Professional Discussion
  • Showcase

Delivery: Blended learning through one to one support with an occupationally competent tutor/assessor in the workplace and our virtual environment

Customer Services Specialist Level 3

Customer Service Specialist – Level 3 

Customer Services Specialist Standard is for Senior Customer Services Advisors

In order to meet this standard learners will be required to achieve a

Duration: 12 months to complete

Cost: Government may fund up to 90% of training fees, it depends on the size of your organisation.

For more information on funding please view.

Grant: If the learner is aged 16-18 the employer will receive a grant of £1000

Learners must undertake an End Point Assessment prior to successful completion of their standard. This will include:

  • Practical observation with Q&As.
  • Professional discussion supported by portfolio evidence.
  • Work based project, supported by an interview.

Delivery: Blended learning through one to one support with an occupationally competent tutor/assessor in the workplace and our virtual environment

Please contact us to discuss

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